SHIPPING, RETURNS, & BRACELETS
All domestic shipments will be a flat rate fee of $5.00, while international shipments will be calculated based on weight. We ship with the United States Postal Service ("USPS") via First Class, Priority, International First Class, and International Priority.
All orders will usually be processed within 24-48 hours of receiving payment; however, we will try our best to get your order shipped out to you the same day.
We are able to hold open boxes for a maximum of two weeks (or for two Instagram Live Sales) on orders over $200.00 in order to save on shipping costs. International shipments can be held for a maximum of 4 weeks as shipping international tends to be much more expensive. All requests for open boxes must be made prior to checkout to ensure your box is left open. This can be done by directly messaging us on Instagram @thecrystaltouch_. Any outstanding shipping costs will then be calculated and billed at the time your open box is closed.
All sales are final. However, if you have received a package that was damaged by the shipping carrier, we will provide a refund at The Crystal Touch's discretion, pending receipt of the following items: pictures of ALL materials it was packaged in (bubble wrap, box, stuffing), the damaged item, and the order number sent to email@example.com within 2 days of receipt of your item(s).
Having the above-listed items will ensure that we are able to submit a claim to the shipping carrier. We may also have a replacement for any item(s) that was damaged and can provide a replacement in lieu of a refund, if requested. This will be discussed during the initial refund stage.
All bracelets are sized to be approximately 7" long. This will vary depending on bead size as it is nearly impossible to get the same size bracelet with varying bead diameters (6MM, 8MM, 10MM, 12MM). There WILL be a variation in bracelet sizes.
We do offer bracelet resizing ONLY if we have the extra beads in stock. It will cost an additional $2.00 (per bracelet) to have it resized to either a larger or smaller fit. Please allow an additional 5-7 days to accommodate all bracelet resizing requests.
When looking to resize a bracelet, we recommend you use a clothing style measuring tape to get an accurate assessment. If not possible, you can use a strip of paper to measure your wrist. Most people measure right below the wrist bone. You can use a pencil to mark your wrist size on the paper, then measure with a regular tape measure. Use a measurement based on where you want the bracelet to sit on your wrist to determine the fit.